Terms And Conditions

Welcome to Jowa Crea. These Terms and Conditions (“Terms”) govern your use of jowacrea.com (the “Website”), owned and operated by Jowa Crea. By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Website.

1. General Use of the Website
   1.1 Eligibility: By using this Website, you represent that you are at least the age of majority in your jurisdiction or accessing the Website under the supervision of a legal guardian.

1.2 Modification of Terms: Jowa Crea reserves the right to modify or replace these Terms at any time. It is your responsibility to review these Terms periodically for updates.

2. Account Registration
   2.1 Account Creation: Certain features of the Website, such as placing an order, may require you to create an account.

2.2 Accuracy of Information: You agree to provide accurate and up-to-date information. Jowa Crea reserves the right to terminate accounts if false or misleading information is detected.

2.3 Account Security: You are responsible for maintaining the confidentiality of your account details and password. Jowa Crea cannot be held liable for unauthorized access to your account if you fail to secure your information.

3. Orders and Payments
   3.1 Product Descriptions and Pricing: We aim to provide accurate descriptions and pricing. However, we do not guarantee that all descriptions or prices are free from errors. In the event of an error, we may cancel or refuse orders.

3.2 Payment Methods: We accept payments through secure third-party processors, ensuring all transactions are encrypted and handled with strict confidentiality.

3.3 Order Cancellation: Jowa Crea reserves the right to cancel orders at any time due to stock unavailability, pricing errors, or suspected fraudulent activity.

4. Shipping and Delivery
   4.1 Shipping Policy: Orders are shipped according to the information provided during checkout, with delivery times varying based on your location and chosen shipping method.

4.2 Customs and Duties: For international orders, you are responsible for any customs fees, taxes, or duties imposed by your country.

4.3 Lost or Damaged Items: Although Jowa Crea is not liable for items lost or damaged in transit, we will work with you and the carrier to resolve any issues.

5. Returns and Refunds
   5.1 Eligibility: Items are eligible for return or exchange within 14 days of delivery. Items must be unused and in their original condition, including any packaging, tags, or labels intact.

5.2 Refund Process: Approved returns will be refunded to the original payment method. Return shipping costs may apply, except when Jowa Crea is at fault (e.g., incorrect or defective items).

5.3 Non-Returnable Items: Customized products or clearance items may not be eligible for return or refund.

6. Intellectual Property
   All content on the Website, including logos, images, text, and graphics, is the property of Jowa Crea and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of our content may result in legal action.
7. Prohibited Conduct
   By using our Website, you agree not to:

• Engage in fraudulent or misleading activities.
• Post or share content that is offensive, defamatory, or violates the rights of others.
• Attempt to access, collect, or store the personal information of others without permission.

8. Data Privacy and Security
   At Jowa Crea, we take data privacy and security seriously. Our website is certified by the National Agency for Electronic Certification, TUNTRUST, ensuring all transactions and personal information are secure. Customer data is collected solely for order management and customer service purposes and is never used for unauthorized or illegal activities. We do not use or share your data for any purposes other than managing your orders and enhancing your shopping experience. For more information, please review our Privacy Policy.
9. Limitation of Liability
   To the fullest extent permitted by law, Jowa Crea and its affiliates are not liable for any indirect, incidental, punitive, or consequential damages resulting from your use of the Website or products purchased through the Website.
10. Governing Law
    These Terms are governed by and construed in accordance with the laws of Tunisia. You agree to the exclusive jurisdiction of the Tunisian courts for disputes related to these Terms or your use of the Website.
11. Termination
    Jowa Crea reserves the right to suspend or terminate your account and access to the Website if you violate these Terms or engage in harmful conduct.
12. Contact Information
    For questions regarding these Terms and Conditions, please contact us at:

• Phone: +216 54 412 811
• Address: 13 Avenue Habib Thameur, 2040 Radés, Tunisia
• Email: contact@jowacrea.com

By accessing or using jowacrea.com, you acknowledge that you have read, understood, and agree to these Terms and Conditions.